These Terms & Conditions govern your use of the jay9 platform. By creating an account or placing a bet, you confirm that you have read, understood, and agreed to every clause set out in this document. Please read carefully before using the service.
The jay9 Terms & Conditions are structured around six core areas. Each section below has its own detailed clause set. Use the table of contents on the left when reading the full document.
Who may open a jay9 account, the minimum age requirement of 18 years, identity verification obligations, and the one-account-per-person rule that applies to all players in Bangladesh and across South Asia.
Rules governing BDT and INR transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Minimum and maximum transaction limits, processing times, and the verification required before withdrawals are approved.
Conditions attached to welcome offers, reload bonuses, free bets, and any other promotional credit issued by jay9. Wagering requirements, time limits, eligible games, and the consequences of bonus abuse are all addressed here.
Your obligations to keep your login credentials secure, the procedures for reporting unauthorised access, how jay9 handles session security and device verification, and your liability for activity carried out under your account.
Accepted and void bet conditions for cricket, football, kabaddi, and other sports markets. Live casino and slots fair play standards. Circumstances under which jay9 may void, suspend, or reverse a transaction or game result.
jay9's responsible gaming obligations, the self-exclusion tools available to players, deposit and loss limits, cool-off periods, and the escalation process for players who need additional support managing their gambling activity.
For the purpose of these Terms & Conditions, the following definitions apply throughout this document and in all communications, policies, and agreements issued by jay9:
By accessing the jay9 Platform, creating an Account, or placing any Bet, you confirm that you have read, understood, and unconditionally accepted these Terms & Conditions in their entirety. If you do not agree with any part of these Terms & Conditions, you must immediately cease using the Platform and close your Account.
These Terms & Conditions constitute a legally binding agreement between you (the Player) and jay9. They apply to all use of the Platform, including browsing, account registration, deposits, withdrawals, bonus redemption, betting, live casino play, and any other interaction with the Platform's features and services.
Your continued use of the Platform after any published amendment to these Terms & Conditions constitutes your acceptance of the revised terms. It is your responsibility to review this document periodically to remain informed of any changes. jay9 will notify Players of material amendments via the email address associated with their Account where reasonably practicable.
To open and maintain an Account on the jay9 Platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the Platform:
jay9 reserves the right to decline any registration application at its sole discretion, without obligation to provide a reason for such refusal. Acceptance of a registration application does not constitute a waiver of jay9's right to subsequently verify the accuracy of the information provided and to take appropriate action where inaccuracies are discovered.
You are solely responsible for all activity that occurs under your Account. You must keep your login credentials — including your username, password, and any two-factor authentication codes — strictly confidential and must not share them with any third party under any circumstances.
If you suspect that your Account credentials have been compromised or that your Account has been accessed without your authorisation, you must notify jay9 immediately by contacting the support team. jay9 will not be liable for losses resulting from unauthorised access that occurred prior to notification, where such access was facilitated by your failure to maintain the security of your credentials.
jay9 reserves the right to suspend, restrict, or close any Account at any time and without prior notice where it has reasonable grounds to believe that:
Players who wish to close their Account voluntarily may do so by contacting the jay9 support team. Account closure does not affect any outstanding Bets placed prior to the closure request; those Bets will be settled in accordance with the standard settlement rules, and any resulting winnings will be paid to the Player's verified withdrawal method.
jay9 accepts deposits and processes withdrawals in Bangladeshi Taka (BDT) and Indian Rupee (INR). The following payment methods are supported for Players based in Bangladesh:
The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳500. Maximum transaction limits vary by payment method and account verification tier and will be displayed to you during the transaction process.
Deposits are credited to your Account Balance immediately upon confirmation from the payment provider. In exceptional cases where a deposit is delayed due to payment provider processing issues, Players should contact support with transaction reference details.
Withdrawal requests are processed within 30 minutes for verified Accounts using bKash, Nagad, or Rocket. Bank transfer withdrawals may take up to 2 business days. jay9 reserves the right to request identity verification documents before processing any withdrawal. Withdrawals may only be made to a payment method that has been previously used to deposit into the same Account, subject to the availability of that method for withdrawal processing.
jay9 does not charge processing fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction charges. jay9 is not responsible for any fees imposed by third-party payment providers.
jay9 offers promotional bonuses, welcome offers, reload bonuses, free bets, and other incentive schemes from time to time. All promotions are subject to specific terms communicated at the time the promotion is offered. The following general conditions apply to all promotional offers unless explicitly stated otherwise:
All Bets placed on the jay9 Platform are subject to the following general rules, in addition to any sport-specific or market-specific rules published within the relevant betting interface:
The jay9 live casino and games section features content from third-party providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and other studios. Each game is governed by its own set of rules as presented within the game interface. Players are responsible for reading and understanding the rules of each game before placing real-money wagers.
All slot games on the jay9 Platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin. Live dealer games are broadcast in real time from regulated studio environments and are subject to the technical infrastructure of the relevant game provider.
In the event of a technical disconnection during a live casino session or slot game, jay9 will endeavour to resolve the session in accordance with the game provider's disconnection policy. Where a game round cannot be completed due to a platform or provider fault, the Bet stake for that round will be returned to the Player's Balance.
The following conduct is strictly prohibited on the jay9 Platform. Engaging in any of the following may result in immediate Account suspension, cancellation of Bets and winnings, forfeiture of Balance, and referral to relevant authorities where applicable:
All content published on the jay9 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of jay9 or its content suppliers and is protected by applicable intellectual property laws.
Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal recreational purposes only. This licence does not extend to any commercial use of the Platform's content, reproduction of any material for redistribution, or any use that competes with or undermines jay9's commercial interests.
The jay9 name, logo, and all associated brand marks are proprietary to the Company. Unauthorised use of these marks in any context is strictly prohibited.
jay9 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
jay9 employs 256-bit SSL encryption across the entire Platform to protect data in transit. Account passwords are stored using industry-standard cryptographic hashing. jay9 does not sell or rent personal data to third parties for marketing purposes.
For full details of how your data is collected, used, stored, and protected, and for information about your rights in relation to your personal data, please refer to the Privacy Policy.
jay9 is committed to promoting responsible gambling and providing a safe, controlled environment for all Players. The Platform is strictly for adults aged 18 years and above. Gambling should be treated as a form of entertainment, not as a means of generating income or resolving financial difficulties.
jay9 provides the following Responsible Gaming Tools to all verified Account holders:
If you believe that your gambling is causing harm to yourself or others, we strongly encourage you to use the self-exclusion tool and seek support from a qualified organisation. For full details on responsible gaming resources and self-exclusion procedures, please refer to the Responsible Gaming page.
To the fullest extent permitted by applicable law, jay9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure.
jay9's total aggregate liability to any Player in connection with any claim arising out of or relating to these Terms & Conditions or the use of the Platform shall not exceed the total amount deposited by that Player in the 30 days preceding the event giving rise to the claim.
jay9 does not warrant that the Platform will be available continuously, free of errors, or free of viruses or other harmful components. The Platform is provided on an "as available" basis and jay9 reserves the right to modify, suspend, or discontinue any part of the service at any time without notice or liability.
Nothing in these Terms & Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded or limited.
jay9 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, jay9 will use reasonable efforts to notify registered Players via email or through a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with any amended terms, you must cease using the Platform and may request Account closure in accordance with Section 4.
The date of the most recent revision is displayed at the top of this document. We recommend that Players review this page periodically to stay informed of any updates. The version of these Terms & Conditions in effect at the time of any dispute will be the version that governs the resolution of that dispute.
These Terms & Conditions shall be construed and governed in accordance with applicable law. In the event of any dispute between a Player and jay9 arising out of or in connection with these Terms & Conditions or the use of the Platform, the parties agree to first attempt resolution through good-faith communication with the jay9 support team.
Formal complaints should be submitted in writing to the jay9 support team. jay9 will acknowledge receipt of a formal complaint within 5 business days and will endeavour to provide a substantive response within 15 business days. Where the complaint relates to a Bet settlement, the relevant event data and market rules will be reviewed as part of the resolution process.
Where a dispute cannot be resolved through the internal complaints process, the parties agree to submit to the exclusive jurisdiction of the competent courts for final resolution. Players retain any statutory rights available to them under the laws of their country of residence that cannot be waived by contractual agreement.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, your Account, or any aspect of the jay9 Platform, please contact the support team using the following details:
For responsible gaming enquiries, self-exclusion requests, or deposit limit adjustments, please contact support directly and identify your request as a Responsible Gaming matter to ensure it is prioritised appropriately.
Our support team is available 24/7 to help clarify anything in these Terms & Conditions. You can also review our FAQ for answers to the most common questions, or explore our Responsible Gaming page for guidance on safe play. jay9 is for adults aged 18 and above only.