At jay9, protecting the personal data of every player on our platform is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and store it, and what rights you have over your own information.
Before reading the full legal text, here is a plain-language summary of the six core privacy principles that underpin every data decision jay9 makes.
jay9 collects only the personal data that is genuinely necessary to operate your account, process transactions, and comply with our legal obligations. We do not collect data speculatively or build profiles beyond what the platform requires to function.
jay9 does not sell, rent, or trade your personal data to third-party marketing companies, data brokers, or advertising networks. Your information is used exclusively to deliver and improve the jay9 service for you.
All data stored and transmitted on the jay9 platform is protected using 256-bit SSL encryption. Passwords are hashed using industry-standard cryptographic algorithms. Access to personal data is restricted to authorised personnel only.
You have the right to access, correct, export, and request deletion of your personal data at any time. jay9 provides a clear process for exercising each of these rights through the support team, with no unnecessary barriers or delays.
jay9 retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. Once the retention period expires, data is securely deleted or anonymised.
Whenever this Privacy Policy is materially updated, jay9 will notify registered players via the email address on their account before the changes take effect. We will never quietly alter how we use your data without giving you advance notice.
As a jay9 player, you hold specific rights in relation to the personal data we hold about you. These rights can be exercised at any time by contacting the support team.
Request a copy of all personal data jay9 holds about you, including transaction records and account activity logs.
Request correction of any inaccurate or incomplete personal data held in your jay9 account at any time.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that jay9 limits the processing of your personal data in certain circumstances, such as while a complaint is being investigated.
Request an export of your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to the processing of your personal data for direct marketing or profiling purposes at any time, with immediate effect.
This Privacy Policy describes how jay9 ("we", "us", "the Company", or "jay9") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "the Player", or "the User") who access or use the jay9 platform at jay9.bio and all associated services.
jay9 is committed to protecting your privacy and handling your personal data with transparency, integrity, and in accordance with applicable data protection principles. This Policy applies to all personal data collected through the Platform, whether submitted during account registration, during the course of using the Platform, or through communications with the jay9 support team.
By registering an account on the jay9 Platform or by continuing to use the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the Platform and may request closure of your account.
For the purposes of applicable data protection law, jay9 is the data controller responsible for the personal data collected through the Platform. As the data controller, jay9 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully and transparently.
If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact jay9 using the contact details provided in Section 16 of this Policy. jay9 will respond to all data-related enquiries within a reasonable timeframe and in accordance with applicable law.
jay9 collects personal data through several channels and in different categories depending on how you interact with the Platform. The following table summarises the categories of personal data we collect and the primary source of each category:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID or passport number | Provided by you during registration or KYC verification |
| Contact Data | Email address, mobile phone number, residential address (Dhaka, Chittagong, Sylhet, etc.) | Provided by you during registration or account updates |
| Financial Data | bKash account number, Nagad number, Rocket number, Upay number, bank account details, transaction history | Provided by you when making deposits or requesting withdrawals |
| Technical Data | IP address, browser type, device type, operating system, session duration, login timestamps | Collected automatically when you access the Platform |
| Usage Data | Games played, bets placed, markets accessed, pages visited, feature interactions | Collected automatically through Platform activity tracking |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Collected when you contact the jay9 support team |
| Verification Data | Copies of identity documents, selfies or photographs submitted for KYC, source-of-funds documentation | Provided by you when requested as part of account verification |
jay9 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data beyond what is strictly necessary for identity verification purposes. Where such data is incidentally included in a document you submit for verification, it will not be separately processed or stored beyond what is required.
jay9 uses the personal data we collect for the following specific purposes:
jay9 processes your personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are as follows:
jay9 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may, however, share your personal data with the following categories of recipients where necessary and proportionate:
jay9 uses cookies and similar tracking technologies to operate the Platform, improve your experience, and analyse how the service is used. Cookies are small text files stored on your device by your browser when you visit the Platform.
The following categories of cookies are used on the jay9 Platform:
You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform and some features may not operate as intended. jay9 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving advertisements on external websites.
jay9 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.
jay9 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While jay9 takes all reasonable steps to protect your personal data, no security system is entirely impenetrable. In the unlikely event of a data breach that poses a risk to your rights or interests, jay9 will notify affected players without undue delay and will take all appropriate steps to mitigate the impact.
As jay9 operates an online platform serving players across South Asia — primarily Bangladesh and India — some personal data may be transferred to, stored on, or processed by systems or personnel located outside of Bangladesh. This may occur in the context of cloud infrastructure, game provider integrations, or third-party service providers whose servers are located in other jurisdictions.
Where such transfers occur, jay9 takes appropriate steps to ensure that your personal data receives a level of protection consistent with the standards described in this Privacy Policy. This includes requiring contractual safeguards from third-party recipients and selecting service providers who maintain internationally recognised security certifications.
By using the jay9 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Bangladesh, and you consent to such transfers as described in this section.
The jay9 Platform is strictly intended for adults aged 18 years and above. jay9 does not knowingly collect, store, or process personal data belonging to individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account.
jay9 may send you promotional emails, bonus notifications, and platform news where you have explicitly consented to receive such communications. Marketing communications are sent to the email address associated with your account and may include information about new games, seasonal promotions such as Eid or Pohela Boishakh special offers, cricket season betting markets, and other relevant updates.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of consent for marketing communications will not affect your ability to use the Platform or your receipt of transactional communications such as deposit confirmations, withdrawal notifications, and security alerts, which are sent regardless of marketing preferences as they are necessary for the operation of your account.
The jay9 Platform integrates third-party game content from studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. While these games are delivered within the jay9 Platform environment, they are operated by their respective providers, who may collect certain technical data necessary for the delivery and integrity of their games. Such data collection is governed by the respective provider's own data processing practices, which are subject to contractual obligations with jay9.
jay9 is not responsible for the privacy practices of third-party game providers or payment processors beyond the contractual safeguards described in Section 6. Players are encouraged to review the privacy documentation of any third-party service where they have a direct relationship with that provider.
You may exercise any of the privacy rights described in this Policy — including the rights of access, rectification, erasure, restriction, portability, and objection — by contacting the jay9 support team using the details in Section 16. To protect your account security, jay9 may require you to verify your identity before processing a data rights request.
jay9 will acknowledge receipt of your request within 5 business days and will provide a substantive response within 30 calendar days. In cases of complexity or high volume, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.
There is no charge for submitting a data rights request. However, jay9 reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded, excessive, or repetitive in nature.
jay9 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services offered on the Platform. The date of the most recent revision is clearly indicated at the top of this document.
Where changes to this Policy are material — meaning they significantly alter how jay9 collects, uses, or shares your personal data — jay9 will notify registered players by sending an email to the address associated with their account at least 14 days before the changes take effect. For minor or clarificatory amendments, the updated Policy will be published on this page without individual notification.
Your continued use of the jay9 Platform after any updated Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jay9 processes your personal data, please contact the support team using the following details:
When submitting a data rights request, please include your registered account username, a clear description of your request, and any relevant reference numbers. This will help us locate your records and process your request as efficiently as possible.
Now that you understand how jay9 protects your personal data, you can enjoy cricket betting, live casino games, and slots with full confidence. Our platform is built around player security, fair play, and transparency — for all players aged 18 and above.
Our support team is available around the clock to answer questions about your personal data, help you exercise your data rights, or clarify anything in this Privacy Policy. You can also visit our FAQ page for quick answers to the most common questions.